There is a close relationship between communication and conflict. Sometimes communication gets us into conflict — and good communication is the key to getting us out of conflict.
Five Steps to Resolution.
Advance Preparation
Focus on the Problem
Avoid insisting on a Position
Present many options
Prioritize options with objective criteria
For Further Reading:
Tomlinson, E. C. (2021, March). Communication during conflict: Five steps to resolution. Presented as part of the Business Communications Center spring program, Morgantown, WV. [Available upon request.]